Welcome to the official Rules page for The Pokies 114. These rules set out the terms and conditions that govern your access to, and use of, our gaming platform. We tested the platform extensively and compiled this clear, practical guide so you know what to expect when you register, deposit funds, play games, claim bonuses, or request withdrawals. Our results show how we apply industry-standard compliance, anti-money laundering controls and fair-play measures when operating the site.
These Rules are legally binding between you (the player) and The Pokies 114 (the operator). By registering an account and using our services you confirm that you have read, understood and accepted these Rules in full. If you do not agree with any part of these Rules, you must stop using the site immediately.
We reserve the right to change these Rules at any time. Changes will take effect when published on our site. We recommend you review this page periodically. Where required by law or regulation, material changes will be communicated to account holders via account notifications or email.
To use The Pokies 114 you must meet the following eligibility criteria:
It is your responsibility to ensure that accessing our services from your country or region is lawful. We reserve the right to restrict or refuse access to residents of specific countries at any time.
When opening an account on The Pokies 114 you will be required to provide accurate personal information. Typical information we collect includes your full name, date of birth, residential address, email address and phone number. We tested our verification flows during audits and our results show identity checks are completed efficiently when valid documentation is provided.
Providing requested documentation promptly helps us process withdrawals faster and reduces the chance of delays.
We take the protection of your personal data and funds seriously. We use industry-standard technical and organizational measures to protect data and transactions. Our platform is subject to regular security testing and audits. During our technical review we tested encryption and session protection; our results show robust controls are in place to protect user accounts.
We collect and process personal information to comply with regulatory obligations, prevent fraud, and deliver services. By registering you consent to this processing in accordance with our privacy policy and applicable law.
You may fund your account using payment methods that we make available in your country. Deposit availability and processing times vary by method and by your financial institution.
Our testing shows that common deposit methods are reliable. However, occasionally banks or payment providers may delay or reverse transfers — in those cases we will work with you and the provider to resolve the issue.
Withdrawals are processed in accordance with our verification and anti-money laundering procedures. To request a withdrawal you must have a verified account. We will endeavour to process withdrawal requests as quickly as possible, but some requests may take longer where additional checks are required.
If a withdrawal is returned to us by your financial institution, we will contact you and assist in finding an alternative method to deliver your funds. We may place a temporary hold on withdrawals while identity or source of funds checks are completed.
Bonuses and promotions are subject to specific terms and conditions in addition to these Rules. We recommend you read bonus terms carefully before participating. Our testing of bonus flows focused on the clarity of wagering requirements and eligible games; our results show terms are applied consistently.
If a bonus or promotion is cancelled or forfeited, any pending bets or winnings tied solely to that offer may be voided.
We are committed to fair play. Game outcomes are determined by licensed software providers and random number generator systems where applicable. Nevertheless, on rare occasions software or communications faults may occur.
During our live-play reviews we simulated a number of edge-case malfunctions with our providers. Our results show that we apply a consistent investigation process and work with suppliers to resolve issues fairly. Where funds cannot be justified by normal gameplay, we will retain the right to withhold or reclaim amounts pending investigation.
Only one account per player is permitted unless express permission is granted by us. Multiple accounts created with the same identity or linked payment information may be closed and winnings cancelled.
We may allow multiple accounts in limited and controlled circumstances, at our sole discretion, for reasons such as authorised sub-accounts or corporate arrangements. Any such arrangement must be agreed in writing by us.
If we reasonably suspect a breach of these Rules — including fraud, money laundering, collusion, or misuse of bonuses — we reserve the right to take immediate action. Actions include restricting account access, withholding funds, or closing the account.
We provide a clear complaints process and you may raise a dispute through our support channels. Our dispute resolution team will investigate and respond within a reasonable timeframe.
The Pokies 114 is committed to providing a safe gaming environment. Gambling can be harmful for some people, and we encourage responsible play. We provide tools and support to help players manage their play.
We trained our customer support team on responsible gambling protocols and tested self-exclusion workflows to ensure they operate reliably and promptly.
We operate a robust anti-money laundering (AML) and counter-terrorism financing (CTF) framework. As part of this framework we monitor transactions, verify customer identities, and report suspicious activity to the relevant authorities where required.
Our compliance team regularly reviews policies and adapts to new guidance. We tested AML scenarios as part of our control assessments and our results show timely detection and escalation of high-risk behaviour.
The Company is established and operates in accordance with the registration and regulatory framework disclosed at account opening. The operation of the platform may be governed by the laws and regulations of the jurisdiction where the Company is registered. The Pokies 114 will comply with applicable legal and regulatory requirements and will cooperate with regulatory bodies when required.
Disputes arising out of these Rules will be handled through our internal complaints procedure in the first instance. Where appropriate, disputes may be referred to an independent dispute resolution service or the competent court in the relevant jurisdiction.
We may amend these Rules to reflect changes in law, regulatory guidance, market practice, or for customer service reasons. Amendments will be published on this page and will apply from the date specified in the notice. Continued use of the platform after publication will constitute acceptance of the amended Rules.
If you have questions, require assistance, or wish to make a complaint, contact our support team through the support options available in your account. We aim to respond to complaints promptly and to escalate unresolved matters to a specialist complaints team for further review and final determination.
| Topic | Summary |
|---|---|
| Eligibility | Must be of legal gambling age and located where gambling is permitted; one account per person unless approved. |
| Account Verification | Identity and address verification required; some features restricted until completed. |
| Deposits | Use your own payment methods; deposit limits apply; funds credited after confirmation by provider. |
| Withdrawals | Processing times depend on method; proof of identity/ source of funds may be required; playthrough rules apply (e.g. 1x PayID, 3x Credit Card). |
| Bonuses | Subject to specific terms; excluded games apply; abuse may lead to forfeiture of bonus wins. |
| Game Malfunctions | Errors can be corrected and bets adjusted; exploiting faults is prohibited. |
| Security & AML | Industry-standard protection; transaction monitoring and AML checks in place. |
| Question | Answer |
|---|---|
| How do I verify my account? | Upload government-issued ID and proof of address via your account verification area. We will notify you when verification is complete. |
| Why is my withdrawal pending? | Withdrawals may be pending due to verification checks, AML reviews, or processing times of payment providers. Contact support for updates. |
| What happens if I exploit a game glitch? | Exploiting glitches may result in voided bets, account suspension, and forfeiture of winnings. We will investigate and take action as necessary. |
| Can I use someone else's payment card? | No. You must fund your account with payment methods registered in your name unless pre-approved by support for exceptional circumstances. |
| How do I self-exclude? | Use the responsible gaming tools in your account or contact support to set limits or request self-exclusion. Support will confirm the exclusion and apply it promptly. |
We are committed to operating transparently and fairly. Throughout our hands-on testing and continuous monitoring, we have implemented systems to protect players, ensure game integrity, and comply with legal obligations. You have a duty to play responsibly, provide accurate information, and comply with these Rules.
If you are uncertain about any of the provisions on this page, please contact our support team for clarification before continuing to use the services. This ensures mutual understanding and reduces the likelihood of disputes.
These Rules are designed to protect both players and the operator while ensuring a fair and enjoyable gaming experience. We continuously review and improve our processes based on regulatory guidance and operational testing. Our results show that clear rules, timely verification, and consistent enforcement contribute to a safer and more reliable gaming environment.
Thank you for choosing The Pokies 114. Play responsibly and contact support if you need assistance.
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